RETURNS & EXCHANGES

We want you to be happy!

 

OUR GUARANTEE

We guarantee our merchandise, glassware, and accessories to be free of manufacturing defects and will accept any defective item for refund or exchange. 

TAPROOM PURCHASES

Lamplighter gladly accepts returns of unworn, unwashed, undamaged, unused, or defective merchandise, glassware, or accessories purchased in our taproom for full refund or exchange within 30 days of the original purchase. Requests for refund or exchange of items purchased by cash or check must be accompanied by the original receipt. Requests to exchange merchandise, glassware, or accessories received as a gift must be accompanied by a receipt. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Purchases made by check will be refunded in cash. 

ONLINE PURCHASES

Lamplighter gladly accepts returns of unworn, unwashed, undamaged, unused, or defective merchandise, glassware, or accessories purchased online for full refund or exchange within 30 days of the original purchase. Refunds will be made in the form of the original payment. Requests to exchange items received as a gift must be accompanied by a receipt. 

 

CUSTOMER RETURN OPTIONS

 

Option 1: Return or exchange an item in our taproom

For your convenience, Lamplighter online purchases shipped to a U.S. address may be returned to the Lamplighter taproom (284 Broadway, Cambridge, MA 02139) for a full refund or exchange within 30 days of the original purchase. 

Option 2: Return or exchange an item by mail

You can also send the item back to us at the address below using any other trackable method, at your expense. Once we receive your package, we will promptly process an exchange or issue a refund in accordance with this policy. Please be certain to insure the package. 

Our return address is:

Lamplighter Merch
284 Broadway
Cambridge, MA 02139

If you do not have the original packing slip, please include the following information with your return:

Your name and billing address

The name, address and ZIP code of the person who placed the order, if it was a gift

The original purchase prices and approximate date of purchase

 

CONTACT US

Please feel free to contact us with any questions or concerns at merch@lamplighterbrewing.com